![]() Under Construction – Restaurant Closures The resort is under construction. The resort would not resolve this issue or return the overcharge and assisted it was a US bank issue. What occurred was that the bank that processed the card transaction changed the exchange rate and added an additional 4% upcharge that was transferred to me. My bank does not charge an additional 4%. I spoke with the preferred desk and they stated that my bank had changed the exchange rate to 48 and charged me a 4% international transaction fee. Afterwards I checked my account it reflected a charge that was 4% above the amount. At the time they were not able to print out my receipt. Upon check in I was informed by the preferred club that the exchange rate was 50.50 an we would be charged for the amount that was on the invoice. Beware – Change Rate Changed and additional 4% Transaction Fee – check your receipt before signing Our reservation was made through with a guaranteed invoiced amount. I asked for but never got to speak with an onsite assistant or manager. He aided and assisted us in communicating our issues to the management team. I requested that Mr G (Gabriel) who is an exceptional, attentive, and caring butler. Butler Our original butler was named Felix and we did not see or hear from him until the 2nd day. This was our third stay at the Now Onyx Punta Cana and our worst stay. The resort would not resolve this issue or return the overcharge and assisted it. ![]() Our reservation was made through with a guaranteed invoiced amount. I asked for but never got to speak with an onsite assistant or manager.īeware – Change Rate Changed and additional 4% Transaction Fee – check your receipt before signing Mr G (Gabriel) who is an exceptional, attentive, and caring butler. Our original butler was named Felix and we did not see or hear from him until the 2nd day. Additional babysitting services can be arranged for $20 per hour, per child.This was our third stay at the Now Onyx Punta Cana and our worst stay. A casino and full-service spa is located on the property, as well. Guests of the resort enjoy non-motorized water sports, snorkeling, sailing, kayaking, tennis, volleyball, an infinity pool, a children’s pool, a saltwater pool and two additional pools. For teens, the Core Zone Teens Club is available for ages 13 to 17 from 9 a.m. daily with supervised activities, arts and crafts, movies on the beach, video games and a playground. ![]() A kids’ club for ages 3 to 12 is open from 9 a.m. The resort also operates a Sip, Savor & See program with its other resorts, allowing guests to sample Dreams and Now Resorts & Spas. With 10 restaurants and dining options on site, guests have the luxury of visit 20 additional restaurants at the neighboring sister property, Breathless Punta Cana, an adults-only option. All ground-level suites have swim-out exits, and preferred club rooms have private pools. All-suite rooms start with two double or king beds with separate, open living space with sofa bed. Newly opened in 2017, this all-inclusive resort boasts more than 500 suites, 10 restaurants and five swimming pools, as well as kids’ and teens clubs.
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